Frequently Asked Questions (FAQ)
When will my order ship?
We typically process orders within 1–3 business days after payment. You’ll receive a confirmation email with tracking info once your order ships.
How long does delivery take?
- USA: 5–10 business days
- International: 10–20 business days
Shipping times may vary based on your location and customs processing.
Do you ship internationally?
Yes! We offer international shipping to select countries. If your country isn’t available at checkout, please contact us for assistance.
How can I track my order?
Once your package ships, you’ll get an email with a tracking number and a link to monitor the delivery status.
What should I do if my order hasn’t arrived?
If your order is delayed or marked as delivered but not received, reach out to us at cloudwhirl@outlook.com and we’ll help resolve it.
Can I cancel or change my order?
If your order hasn’t shipped yet, we may be able to cancel or update it. Please email us as soon as possible after placing your order.
Do you offer returns or exchanges?
Yes, we accept returns on unused items in original packaging within 14 days of delivery. Please refer to our [Return Policy] for full details.
Are your products covered by warranty?
Most of our items include a basic 30-day warranty. If your item arrives damaged or defective, we’ll replace or refund it.
Where is Cloud Whirl based?
We are proudly based in the USA and serve customers around the world.
